Refund Policy

Last updated: October 2026

This policy explains when FaceMeet refunds a payment. It covers hiring with Arianna, AI Coworker, Remi, and purchases in the FaceMeet app.

First credits on us

AI Coworker and Remi start with first credits on us, for up to 30 days. You are not charged unless you start a paid plan.

Monthly plans

Monthly plans are charged in advance. When you cancel, you keep access until the end of the month you paid for and are not charged again. Months that have started are not refunded, because the service was available during them, except where the law requires a refund.

Hiring charges

The $50 charge is for sending your request to meet a possible match. The $950 charge applies when you tell Arianna you hired someone through FaceMeet. If you believe either was charged in error, contact us and we will review it.

Credits and boosts

Credits and boosts are digital services. Used credits are not refunded. Unused boost credits are not refundable except where the law requires.

Purchases in the FaceMeet app

App subscriptions renew until canceled, and you keep their benefits until the end of the current billing period. Elapsed subscription periods are not refundable. Refunds for purchases made in the app are handled by Apple or Google under their policies.

Charged in error, or could not use the service

If you were charged in error, charged twice, or could not use what you paid for because of a problem on our side, contact support@facemeet.app with your account email, the charge date, the last four digits of the card if you have them, and a short explanation. We review every request and aim to reply within 5 business days. Approved refunds go back to the original payment method.

Purchases through Apple or Google

Purchases made inside the mobile app through Apple or Google are refunded under their rules. Request those refunds from Apple or Google.

Policy violations

Accounts or content connected to nudity, sexually explicit content, sexual solicitation, escort services, paid dating, harassment, abuse, scams, spam, fake profiles, child sexual exploitation, or illegal content may be restricted or removed without refund where the law allows.